Optus Fined for Emergency Call Service Failure

(Reuters) – Australian telecom watchdog has fined Optus A$12 million ($7.99 million) for failing to provide emergency call services to thousands during a nationwide outage last year, the regulator said early on Friday.

The Australian Communications and Media Authority (ACMA) stated that 2,145 customers could not access the emergency call service during the outage last November that left half the population without internet or phone for much of the day.

The country’s No.2 telecom carrier also failed to check up on more than 360 of those customers once the outage was resolved, according to ACMA.

"Our findings indicate that Optus failed in the management of its network in a number of areas and that the outage should have been preventable," ACMA Chair Nerida O'Loughlin stated.

This is the latest challenge for the troubled telecom firm after the consumer watchdog recently took it to court for alleged misconduct in selling mobile phones, accessories, and plans to vulnerable customers.

Optus has been struggling to repair its reputation since a cyber attack in September 2022 that affected the data of more than a million customers and triggered calls for tougher privacy rules.

Optus, owned by Singapore Telecommunications, acknowledged ACMA's announcement and stated that it had made changes to better manage emergency calls during network challenges.

> ($1 = 1.5020 Australian dollars)